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Researched lists for managers and founders: ten tools, habits or measures, each with its sources.
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10 Customer Service Excellence Examples, With the Numbers
Ten customer service excellence examples, from Ritz-Carlton to Costco, each with what the company does and a measured result with its year.
6 October 2026 · 8 min read
Read the list → - 1The Ritz-Carlton: staff may spend money to fix a guest's problem
- 2Zappos: a phone call of 10 hours 43 minutes
- 3Trader Joe's: try it, and bring it back if you don't like it
- 4Costco: a refund on the membership itself
- 5Nordstrom: the tyre refund that really happened
- 6Chick-fil-A: two words, every time
- 7Amazon: refunds before the customer asks
- 8Chewy: oil paintings of customers' pets
- 9Nationwide: every branch stays open
- 10John Lewis: owned by its staff