transcosmos Opens Seventh Indonesia Site in Bali
transcosmos opens CX Square Park23 Bali, its seventh operation site in Indonesia, to provide multilingual CX services.
transcosmos has opened CX Square Park23 Bali, its seventh operation site in Indonesia and first in Bali. The new facility will provide multilingual customer experience services for businesses operating in the Indonesian market and global companies expanding their presence in the country. Located in an internationally recognised tourism destination, the site broadens transcosmos’s Indonesian operational network while creating career opportunities for local talent. The company has operations across 189 bases in 36 countries and regions.
Multilingual Services From Bali
CX Square Park23 Bali is intended to support businesses seeking multilingual customer experience capabilities in Indonesia. transcosmos said Bali’s hospitality and service-oriented culture, alongside its development as a creative and digital economy hub, informed the location choice.
The expansion adds operational flexibility to the company’s Indonesian network. It will serve domestic market participants as well as international businesses establishing or extending operations in Indonesia.
Integrated Digital Service Portfolio
transcosmos has developed from a contact centre provider in Indonesia into an integrated digital solutions ecosystem covering omnichannel CRM, chatbots, AI voicebots, content services, e-commerce support and robotic process automation.
The company plans to continue integrating digital technologies and artificial intelligence into its service portfolio as customer expectations develop. Its Indonesian operations have received recognition at the ICCA Awards, including Platinum Winner for Contact Center Operations and Silver Winner for Employee Engagement.
Broader Indonesian Network
The Bali opening strengthens transcosmos’s ability to provide integrated CX and digital business services across Indonesia. The new site forms part of the company’s wider international delivery network, which supports client business processes with sales expansion and cost optimisation services.
