10 Customer Service Excellence Examples, With the Numbers
Ten customer service excellence examples, from Ritz-Carlton to Costco, each with what the company does and a measured result with its year.
8 min read
Strategy
Supply chains, mergers and acquisitions, strategy and growth: what companies are buying, building and signing, and who now runs them.
Carolina Dybeck Happe
How to Become a Chief Operating Officer: Paths, Pay, Steps
How to become a chief operating officer: the usual routes, years of experience, MBA odds, pay, and the jobs ten new COOs held just before.
7 min read
Chief Operating Officer vs President: Who Does What
Chief operating officer vs president: who reports to whom, why firms merge the titles, and how SpaceX, Amazon, United and Goldman Sachs set them up.
6 min read
What Does a Chief Operating Officer Do? The COO Explained
What does a chief operating officer do? The daily job, the seven types of COO, how many big companies had one in 2025, and what real COOs ran.
7 min read
Leslie Jemiolo
Leslie Jemiolo Finalist for CRN Woman of the Year
Leslie Jemiolo CRN Woman of the Year finalist recognition places her in the 2026 Solution Provider category.
2 min read
Brahma AI Names Shweta Rajpal Kohli Policy Adviser
Brahma AI appoints Shweta Rajpal Kohli as senior policy adviser and Advisory Board member for responsible AI engagement.
2 min read
Edouard Wenseleers
Globeleq Appoints Edouard Wenseleers as CDO
Globeleq appoints Edouard Wenseleers as Chief Development Officer to lead business development activities across Africa.
2 min read
Forrester Charts Experience Gap Among Indian Banks
Forrester India Banking Total Experience Score rankings show modest gains and employee experience gaps across nine banks.
2 min read
Jeet Singh
Comviva Names Jeet Singh Global Strategy Head
Comviva appoints Jeet Singh as Global Head of Strategy, Transformation and Alliances to support global growth and AI-led development.
2 min read
VentureIsrael Names Evgenia Zaslavskaya Venture Partner
VentureIsrael appoints Evgenia Zaslavskaya as Venture Partner to lead international communications and support portfolio companies.
2 min read
Kyle Miller
United Parks Promotes Miller And Maupin
United Parks leadership updates see Kyle Miller promoted to President and Scott Maupin appointed Chief Parks Operating Officer.
2 min read
Ventura Nonprofit Report Finds Resource Gap
Ventura County Nonprofit Sector Report finds nonprofits generated $3.6 billion in 2024 while facing funding and operating deficits.
2 min read
Lawrence Semiconductor Appoints Don Garrison COO
Lawrence Semiconductor appoints Don Garrison as general manager and COO to lead capacity expansion for specialist epitaxial materials.
2 min read
LAZ Parking Plans 1,000 Jobs And Co CEO Transition
LAZ Parking plans more than 1,000 North American jobs, a Hartford expansion and Co-CEO appointments effective January 2027.
3 min read
Jason Bradt
Patriot Rail Appoints Jason Bradt as COO
Patriot Rail appoints Jason Bradt as COO, succeeding Jerry Hall and overseeing operations across its US railroad network.
2 min read
Jeff Hawkins
Vistria Appoints Jeff Hawkins to Lead PRG
The Vistria Group appoints Jeff Hawkins as Head of its Portfolio Resources Group, supporting portfolio growth and value creation.
3 min read
PowerChampions Founder To Address EGSA Conference
PowerChampions founder Ashish Achlerkar will speak at the 2026 EGSA Fall Conference on people-centred critical power growth.
2 min read
Neil H. Fishman
Neil Fishman Recognised by The Inner Circle
Neil H. Fishman CPA CFE has been recognised by The Inner Circle for more than three decades in accounting and advisory services.
2 min read
Mayur Kapse
AARAV Appoints Mayur Kapse as Fragrances COO
AARAV appoints Mayur Kapse as Chief Operating Officer, Fragrances, to support strategic growth and customer partnerships.
2 min read
Kristee Mitchell
Crescent Names Kristee Mitchell Supply Chain Chief
Crescent Electric Supply Company has promoted Kristee Mitchell to Chief Supply Chain Officer, effective 31 August 2026.
1 min read
Enseo Appoints Richard Tudgay as Strategy Consultant
Enseo appoints Richard Tudgay as strategy consultant to help align hospitality technology with guest and operator needs.
2 min read